Wednesday, February 16, 2022

Service now:- Cloud Solution Company

 It provides the following solution.

1. IT operation management.

2. IT business management

3. IT service management.

4.  Incident Management

5. IT asset management.

5. Developement environment for the developer to write code for their services in SNOW

6. It supports  ITIL amd ITSM

ITIL ( Information Technology Infrastructure Libarary)

It has different processes which is supported by Service now.

Change Management
 Any Change within the organization or application point of view

Incident Management

Incident means the impact on the production application. So a unique incident ticket is created and raised to a valid workgroup and priorities.

Problem Management

To find the permanent root cause for the recurring incidents..


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