It provides the following solution. 1. IT operation management. 2. IT business management 3. IT service management. 4. Incident Managemen...
It provides the following solution.
1. IT operation management.
2. IT business management
3. IT service management.
4. Incident Management
5. IT asset management.
5. Developement environment for the developer to write code for their services in SNOW
6. It supports ITIL amd ITSM
ITIL ( Information Technology Infrastructure Libarary)
It has different processes which is supported by Service now.
Change Management
Any Change within the organization or application point of view
Incident Management
Incident means the impact on the production application. So a unique incident ticket is created and raised to a valid workgroup and priorities.
Problem Management
To find the permanent root cause for the recurring incidents..
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